Privacy Policy

1. Information We Collect

At Sterling Hotel, we collect personal information that you voluntarily provide to us when registering at the hotel, expressing an interest in obtaining information about us or our products and services, or when contacting us. This includes when you make a booking inquiry or reservation through our "Room Details" booking form.

• Name, email address, and phone number: To identify you and address you properly.
• Booking Details: Check-in date, check-out date, and the number of guests.
• Payment and billing information.
• Stay preferences and special requests.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To process your room reservation requests.
• To communicate with you regarding your booking status, confirmations, or modifications.
• To ensure a smooth check-in and check-out experience at our hotel.
• To facilitate account creation and logon process.
• To send administrative information to you.
• To fulfill and manage your orders.

3. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

5. Contact Us

If you have questions or comments about this notice, you may email us at stay@sterlinghotel.com or by post to our resort address.